Customer Support Policy

At 213HV, we prioritize customer satisfaction and strive to offer excellent support services. Below is our customer support policy:

Availability:

Our customer support team is available Monday to Sunday, 8 AM to 8 PM, to assist you with any inquiries, issues, or concerns. Contact Channels:

You can reach us via phone, email, or live chat through our website. We aim to respond to all queries within 24 hours.

Assistance Provided:

We offer support for booking inquiries, vehicle selection, modifications or cancellations of reservations, and general information about our services.

In the event of an emergency during your rental period, our team will provide immediate assistance and guide you on the next steps.

Resolution Time:

We strive to resolve any issues as quickly as possible. Minor issues will be addressed within 24 hours, while more complex matters may take up to 3-5 business days.

Feedback:

We value your feedback and use it to improve our services. If you have any suggestions or comments, please let us know via our feedback form available on our website.

Dispute Resolution:

In the rare event of a dispute, we encourage you to contact us directly. We are committed to finding a fair and amicable resolution for all parties involved.

Thank you for choosing 213HV. We are here to ensure your rental experience is smooth, enjoyable, and hassle-free.